Beginners guide to VOIP

VOIP is fast becoming the way to go with your business telecoms. If you want to know more about this read on, we explain how this technology works and its benefits.

What is VOIP?

Voice Over Internet Protocol is a telephone system that uses the internet and your broadband connection rather than your telephone line. A public switched telephone network (PSTN) has a physical connection with a phone line connected to your premises.

How does it work?

VOIP works the same way that your internet does. Your voice is saved in packets of data, sent over the internet to the recipient and decoded at their end and vice versa. All in virtually real-time, so you don’t miss each other’s words. This technology works across both the internet and traditional telephone lines, so it doesn’t matter if the other person is on a regular telephone.

So, why use the internet to make calls

You don’t have a leased telephone line and so are not tied to one premises or one number. This means you can use it across your company, whether your staff are all together within one building or spread out working from home.

Your customers only need one number to call, then they can be directed to the right staff member to take the call.

When you want to add a new line number, you just click a few buttons on your computer program. This is far easier than calling the phone company to install and lease a new line.

As software runs the system, you can use laptops, or computers to make and take calls. You pop on a headset and open up the software. You can use VOIP phones too if you like the presence of a separate piece of equipment to make and receive calls. Or simply add the number to direct to a current mobile phone.

The programs can allow you to organise VOIP calls more efficiently. From arranging answering machines, extra lines, to giving updates for your callers in a queue. You can have Faxes, virtual assistants and automated call handling.

Local and International calls are expensive. However, over the internet, they are treated the same. VOIP, therefore, is at a much lower cost not only to run but also for your customers to call you.

Want to know more? Check out our VOIP page or give us a call and we’ll discuss your options