Systems integration-What is it

We all know how Microsoft365 programs integrate with each other. IT systems integration is when all your hardware, software, networking, storage and even telephony all work seamlessly.


In last months blog, we looked at IT service management ITSM. Having one of these agreements with us means we can work towards whole systems integration. You can plan your IT system for the business and save money on buying different options. However, complete systems integration only comes with careful planning and selection of compatible components.

Parts of the whole

For all the elements of the IT system to fully integrate, the choices on each item you buy can be limited. However, this will pay out in time saved and seamless running. You want your system to work cohesively, so you may consider a system design service from the start and then build from there. Each component can be added with an overall aim of systems integration.


Most companies start with basic hardware and then upgrade as the company grows. Careful planning with systems integration as the main goal and the driver means planning the hardware purchases and considerations of the software and telephony. Each component has to work with the rest.


It is best to plan the software alongside the hardware purchase to ensure compatibility. Nothing is more frustrating than finding your bespoke software is not designed to run on your hardware or cannot run on future upgrades. Microsoft 365 is an example of a well-integrated software environment. However, it doesn’t fit every company IT system. Virus checks can be scheduled to run at the right time.


Storage and backup need to be running smoothly, so if there is an IT failure, the whole system can be up and running within hours rather than days. You do not want to have to remind staff to do this. In an integrated system, the software triggers this event for you.

Client relationships

From the moment your prospective client calls, you want to have a seamless journey for them through to the invoice paid and beyond. With an integrated system, it starts as soon as you take the call. It is recorded, and a client number is generated. The CRM software system then records the relationship with that client. As the order is made, a pro forma, or invoice is raised and the work allocated to the correct staff member.

Systems integration

If you would like to have your whole system integrated and working in a co-ordinated way then do contact us here at JollyIT