An IT Helpdesk For All
Why might you need an IT Helpdesk? The most common answer we’ve found with our clients is resource. You know you need IT support, but you can’t justify the cost of an in-house team.
Let’s be honest, not every business needs an in-house IT department.
Why would you? Our IT helpdesk engineers offer unlimited IT support when you need it.
Our expert engineers can provide a service to your individual requirements via telephone and remote support. No matter how big or small a job is, we’ve got you covered.
Jolly IT is your substitute in-house IT team
We can help with the little tasks you often put off and we can fix the major issues you don’t have the knowledge to address.
Typically, we help our customers by:
- Diagnosing problems
- Fixing existing issues
- Recommending preventative measures
- Carrying out regular maintenance and upgrades
- Providing feedback and recommendations on improving your infrastructure
- Giving emergency support where needed
Our solutions are tailored to your need. If you have a problem, call us and we’ll fix it!
Why Choose Jolly IT?
We pride ourselves in our service, and our IT helpdesk offers transparent, honest advice to our customers wherever it is needed.
New customers? Not for long… our dedicated IT helpdesk has successfully nurtured and built long term client relationships and we’re delighted with our high retention rate.
Who Can Access Our Support?
Everybody with an IT support need. From one-man bands to large scale corporate chains.
Claim A Free IT Audit On Us
Before we get going, we need to have a look under the hood of your IT set up. This helps us both – you have a better understanding of your requirements, and we know what we’re working with.
One of our experienced senior consultants will cover:
- Independent advice tailored to your business
- Your key priorities for your business
- Your infrastructure
- Your staff (Numbers, Locations, Needs)
- Systems performance
- Your business processes
- Your IT policies
- Your IT strategy or future strategy
- Equipment requirements
- Internet and phone line connections
- Server options
- Back up and storage
If areas of concern are highlighted, we’ll work with you to find out the best way to resolve them.
There are no obligations and no catches – this is where we differ from other IT companies, our initial evaluation and advice is free. We’re in this for the long term and you need the perfect fit to get it right.
- Fully managed IT support
With our rolling monthly contracts, you can be assured that there are no lengthy service agreements.
- Microsoft Certified IT Support
With Jolly IT, you can expect a high level of installation and maintenance support from a Microsoft Certified Small Business Specialist.Our engineers are Microsoft Certified, meaning that no matter what IT support you need for your business, we can have a fully-qualified, highly-skilled professional with you right when you need it.
- Proactive maintenance and monitoring
Support will be provided through monitoring and analysing potential triggers, and planning for improvements in order to reduce potential problems. They will also advise on issues which occur regularly to prevent further downtime we can match your IT to your business goals.
- Unlimited IT support
By providing unlimited online and offline support, we ensure that we fix problems efficiently. With immediate support when your IT disrupts your business productivity, Jolly IT will work to resolve and support you to get you back up and running again as quickly as possible.
We have a small but dedicated and helpful team who get to know the systems you use, to ensure a smooth fix.