Managed Services Contract
Managed Services Contract
What is a managed service contract?
Jolly IT provides “Managed Service Contracts” or MSC’s to our clients.
Rather than pay for every minute or hour of our time on a PAYG basis our clients pay us a small amount monthly for a contract that allows them to use us as and when they wish.
An MSC gives you unlimited remote support and reduced onsite support rates.
We price our MSC’s by the number of staff covered by it. A one man band will pay a lot less than a company with 50 staff and 10 servers, but the service is exactly the same.
We take full responsibility for your IT. We support you and your staff to resolve any issue, liasing with any third party supplier where necessary to get issues resolved promptly and efficiently writing it all up in our ticketing system.
£25.00 user / month for Remote Support
£27.50 user / month for Remote Support plus AEM
Fully managed IT services
We like to ensure that your IT is being used efficiently and within budget. Having a fully managed IT service from us will enable you to achieve your business goals.
For a fixed monthly fee we can be responsible for all of your IT infrastructure, by providing telephone and online technical support, scheduled on-site support, network monitoring and maintenance, on top of infrastructure recommendations and strategic advice.
As well as offering a fully managed IT service, we can also work alongside your existing IT resource, offering the capacity to dip in and out of support and consultation for projects as and when you need us.
98% customer satisfaction with our fully managed IT service
We deliver a consistently high level of service, and thus retain most of our customers. We have over 200 businesses in and around London, Yorkshire and outside of the M25 and constantly expanding.
A Smooth Transition
Whatever service you choose from us, you can be assured that the transition will be seamless, and you can continue to focus on your business.
Get in touch to discuss IT Support.
- Fully managed IT support
With our rolling monthly contracts, you can be assured that there are no lengthy service agreements.
- Microsoft Certified IT Support
With Jolly IT, you can expect a high level of installation and maintenance support from a Microsoft Certified Small Business Specialist.Our engineers are Microsoft Certified, meaning that no matter what IT support you need for your business, we can have a fully-qualified, highly-skilled professional with you right when you need it.
- Proactive maintenance and monitoring
Support will be provided through monitoring and analysing potential triggers, and planning for improvements in order to reduce potential problems. They will also advise on issues which occur regularly to prevent further downtime we can match your IT to your business goals.
- Unlimited IT support
By providing unlimited online and offline support, we ensure that we fix problems efficiently. With immediate support when your IT disrupts your business productivity, Jolly IT will work to resolve and support you to get you back up and running again as quickly as possible.
We have a small but dedicated and helpful team who get to know the systems you use, to ensure a smooth fix.